RETURNS POLICY & PROCESS
Return or exchange requests must be submitted within 15 days of delivery confirmation.
Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
- When trying on footwear, please take care not to mark the soles or damage the shoe box.
- If an item has a brand tag attached, it must be returned with the tag in its original position.
- Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
- If lingerie is removed from packaging and tried on it is final sale.
- Swimwear must only be tried on over your own undergarments. Hygiene sticker must remain on the swimsuit. We will not accept any returns that have been worn or are soiled.
- Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
“Final Sale” items are not subject to Canyon Goods standard return.
Any return or refund of “Final Sale” items purchased from shopcanyongoods.com are made at Canyon Goods absolute and sole discretion, subject to applicable laws.
All vintage Items are final sale.
Once your return has been received and accepted by us or our partner, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under ‘Orders & Returns’.
If you choose, we can issue your refund as Canyon Goods credit; the amount will effortlessly apply at checkout the next time you shop with us.
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. We will arrange a return and process a full refund for the defective item.